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Policy

1. LATE / NO-SHOW / CANCELLATION POLICY

Please contact the salon if you are running more than 10 minutes late for your appointment. We will do our best to hold your reservation and accommodate you if you arrive late. However, if you do not inform us of your delay, your appointment will be considered a walk-in. If you miss three appointments without notifying us, we will no longer accept appointment bookings from you. You will only be able to come in as a walk-in client. Your punctuality helps us serve you and all our clients better. Thank you for your understanding.

2. RETURNS OR REFUND

All sales are final. We do not issue refunds on any services or gift certificates. If you notice any issues with your nails WITHIN 48 HOURS, please call us immediately to SCHEDULE YOUR REPAIR WITHIN 7 DAYS. Any issues brought up after a 48 hours period will incur charges according to your receipt.

We offer complimentary nail repairs including gel/polish chipping, breakage if the nails were thin when first enhanced at our salon, or any issues related to the application during the service will ONLY fix your nails, NO CHANGE OF COLOR / DESIGN / SHAPE & NO REFUND.

This complimentary repair NOT includes nails damaged resulting from excessive force (damage caused by blunt force, nail fractures, bleeding nails), as well as nail enhancement disfiguration (biting, filing down your fingernails at home).

If you're not happy with our work / color/nail techs, please kindly inform the salon manager immediately during your service so we can fix the issue right away. When you leave the salon, you accept the services, no change of mind.

3. LENGTH & SHAPE CHARGES

The following shapes will be charged: almond, coffin, ballerina, stiletto, tapered/narrow square, square.

Please be aware: Some nail shapes are difficult to create and may cause permanent nail bed damage if the nails are not long enough. Our prices for the length range from $5 to $30, depending on how long the nails are. Length charges vary and are not based on a fixed price because each person's nail bed is unique. THE LENGTH CHARGES OF THE NAIL MUST BE PROPORTIONAL TO THE AMOUNT OF MATERIAL USED, AND THE TIME IT TAKES TO MOLD IT INTO THE CORRECT SHAPE.

4. GIFT CERTIFICATES

Solay Nail Boutique and Spa gift certificates are non-refundable and can only be used for service at our salon. It may not be used to purchase or exchange for other gift certificates or cash.

Solay Nail Boutique and Spa gift certificates are valid for one year from the date of purchase.

5. COMPLAINTS

If you have any issues, please inform the salon manager right away, if you prefer to keep it private, please call the salon at 817-782-9819 and ask for the manager or email us at SOLAYNAILBOUTIQUEANDSPA@GMAIL.COM

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME

Single-use

We prioritize hygiene by using only disposable, single use items for all services. Thank you for supporting our commitment to high standards of cleanliness and care.

We always strive to offer you a drink during your visit. If we ever forget, please don't hesitate to ask your technician for the drink menu.

We're always happy to serve you!

Serving Pricing Transparency

We're committed to creating nail sets you'll truly love with care, creativity, and attention to detail.

Our technicians dedicate significant time and effort to perfecting their skills, especially when it comes to intricate designs and custom artwork.

The training, precision, and artistry involved in detailed nail work are reflected in our pricing.

We take great pride in delivering high-quality results and appreciate your respect for the craftsmanship behind each set.

For transparency, we always aim to provide a quote before starting any service. If we ever forget, a gentle reminder is always appreciated.

Thank you for your trust and continued support.

Important Payment Policy Update

Due to an increase in payment disputes and chargeback fraud, we kindly inform you of the following updates to our payment policy:

We will no longer accept manually entered (key-in) card payments.

All card payments must be made by tap (Apple Pay, Samsung Pay, or similar), swipe, or chip, with the physical card or device present.

For any card payment over $200, a valid photo ID will be required, and the name on the ID must match the name on the card.

These measures help us maintain a secure and trustworthy environment for all of our valued clients.

We truly appreciate your understanding and continued support.

-Management-

Appointment Policy

We do not require a deposit for appointments.

However, due to an increase in no-shows, we are adjusting our appointment policy to ensure better service for all clients:

Appointment Confirmation: We will send you an SMS 2 hours before your appointment with a confirmation link. Please click the link to confirm. Our front desk will also call you to confirm if they didn't receive your confirmation.

  • Unconfirmed appointments will be considered walk-ins.
  • Arriving 10+ minutes late will result in being treated as a walk-in.
  • Arriving on time or early ensures you are placed at the top of the waiting list.

We appreciate your understanding and cooperation in helping us provide timely service to all our valued clients.

Thank you.

A Friendly Reminder Before Your Service

  • Technicians will PROVIDE AN ESTIMATED COST before starting your service or design. If not, please kindly remind them we're committed to transparent pricing.
  • A sample of the shape/ color / design WILL BE SHOWN ON ONE NAIL FOR YOUR APPROVAL BEFORE PROCEEDING.
  • Once you APPROVE AND 60% OR MORE OF THE SERVICE IS COMPLETED, ANY CHANGES (COLOR, DESIGN, SHAPE, ETC.) WILL BE TREATED AS ADD-ON SERVICES AND CHARGED SEPARATELY.

The original service will still be charged in full, as time, materials, and technician effort have already been invested.

  • For acrylic sets, almond, coffin, and stiletto shapes require at least a medium length to help avoid damage to your natural nail bed.
  • Length charge: Measured from cuticle to tip.
  • Length & shape charges still apply during refills. As natural nail growth alters the structure and balance of the set, we must file down and re-structure up to 70% of the product-not just the surface-to maintain a clean, consistent shape.

THANK YOU FOR YOUR UNDERSTANDING AND SUPPORT!

  • STILETTO $10 EXTRA
  • OVAL $5 EXTRA
  • SQUOVAL
  • SQUARE
  • COFFFIN $5 EXTRA
  • ALMOND $5 EXTRA

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